Thank you for choosing Nirvana Healing Stones. We strive to provide you with the best possible service and experience when shopping with us. This Shipping & Returns Policy explains our shipping and returns procedures to ensure your satisfaction with your purchase.
Shipping
1. Shipping Times
Due to high demand, please be aware that shipping may take approximately 1-2 weeks. We will make every effort to deliver your order as quickly as possible. If you have specific concerns about the delivery timeframe, please reach out to our customer support team at info@nirvanahealingstones.com
2. Shipping Locations
We currently ship to "All The Countries". Please note that shipping to some areas may incur additional charges or longer delivery times.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to monitor the status and location of your package. If you have any questions about the tracking information, please contact our customer support team.
Returns
4. Returns and Exchanges
If you are not entirely satisfied with your purchase, we offer a return and exchange policy to ensure your peace of mind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
5. Initiating a Return
To initiate a return, please contact our customer support team at info@nirvanahealingstones.com. You will be guided through the return process, which includes providing the reason for the return and any necessary documentation.
6. Refunds
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, as determined by your card issuer's policies.
7. Return Shipping
Customers are responsible for return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions or require assistance with shipping or returns, please contact us at info@nirvanahealingstones.com. We are here to help.
By making a purchase from Nirvana Healing Stones, you agree to the terms of our Shipping & Returns Policy.